Your information privacy is our commitment

1. Scope of Information Collection

When you create an account and use services on 6kwin, we may collect various types of information. The main purposes of this collection are to improve your experience, ensure the security of your account, and fulfill our legal obligations.

1.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and display name
• Email address
• Mobile number
• Date of birth (for age verification — only those aged 21 or above may register)
• Your preferred language and currency settings

1.2 Financial Transaction Information

During deposits and withdrawals, we process information related to your payment method. Currently, transactions on 6kwin can be made via bKash, Nagad, Rocket, and Upay. Financial information is always transmitted through encrypted channels, and no complete payment identifier numbers are stored.

1.3 Usage and Technical Information

The following technical information may be collected automatically while using the site:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Visit times, page view history, and navigation information
• Information obtained from cookies and similar tracking technologies

2. Purpose of Information Use

6kwin uses collected information only for specific, transparent, and lawful purposes. We never use your information for excessive or unnecessary purposes.

2.1 Service Delivery and Operation

• Creating and maintaining your account
• Processing deposits, withdrawals, and transactions
• Managing bonuses and promotions
• Tracking your gaming history and account activity

2.2 Customer Support

When you contact our 24/7 live chat or email support, a record of the conversation is kept. This helps us improve our service quality and assist you more effectively in the future.

2.3 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Identifying suspicious transactions
• Preventing multiple account use and other policy-violating activity
• Ensuring effective enforcement of responsible gaming policies

2.4 Service Improvement and Analytics

Using aggregated and anonymized user data, we evaluate the performance of our platform and make decisions about adding new features and games. Personally identifiable information is not used in this process.

3. Information Sharing and Disclosure

6kwin does not sell your personal information to third parties. However, limited information may be shared with partners in specific circumstances.

3.1 Service Provider Partners

To operate our platform, we work with certain technology and service providers — such as payment processing companies, cybersecurity services, and cloud hosting providers. These partners are given only the information necessary to complete their specific tasks and are contractually bound to uphold our privacy standards.

3.2 Legal Obligations

We may be required to disclose information in compliance with a court order, a valid legal request from a government authority, or applicable law. In such cases, we always follow a policy of disclosing the minimum information necessary.

3.3 Organizational Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to a successor entity. However, you will be notified at your registered email address before any significant change takes place.

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the 6kwin website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, managing security tokens, and saving your preferences. Without them, the site will not function properly.

4.2 Functional Cookies

These cookies remember your language preferences, display settings, and personalized configurations, so you do not have to set them up again on each visit.

4.3 Analytics Cookies

Anonymous analytics data is collected to monitor and improve site performance. These cookies do not identify you personally.

Most modern browsers have cookie control settings. Keep in mind, however, that disabling essential cookies may cause some important site features to not work properly.

5. Information Security Measures

6kwin uses internationally standard technologies and practices to protect your information. Our security framework operates on multiple levels.

5.1 Technical Security

• SSL/TLS encryption used for all data transmission
• Encryption of sensitive information stored in databases
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication support

5.2 Organizational Security

• Only authorized personnel are granted access to necessary information
• All staff receive data protection training
• All data access activity is logged and audited
• A security incident response plan is in place

6. Data Retention Period

We retain your information only for as long as it is necessary or required by legal obligations.

• Active account data: for the entire duration the account remains active
• Financial transaction records: may be retained for an extended period in accordance with applicable legal requirements
• Customer service communications: for a defined period after the issue is resolved
• Analytics data: may be kept for statistical purposes indefinitely after anonymization
• After account closure: identifying information is deleted after a reasonable period from the date of closure

7. Your Rights and Choices

6kwin believes that you should have control over your own personal information. Your key rights are described below.

7.1 Right to Access Information

You can find out at any time what information we hold about you. Contact our support team to do so.

7.2 Right to Correct Information

You can request that any incorrect or incomplete information be corrected through your account settings or via support.

7.3 Request to Delete Information

You may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

7.4 Control Over Marketing Communications

You can opt out of receiving promotional emails or messages at any time. Transaction and security-related notifications will continue, as these are essential for the protection of your account.

7.5 Request to Close Account

You may request to permanently close your account at any time. In this case, the process of deleting your information will begin after any remaining balance in the account has been settled.

8. Protection of Minors

6kwin strictly follows a policy of preventing minors from gaming. This platform is for those aged 21 or above only.

• Age is verified at the time of registration
• Additional identity verification documents may be requested in suspicious cases
• If we learn that a minor has provided information, that information will be deleted immediately and the account will be suspended

If you know that a minor is using our platform, please let our support team know.

9. International Data Transfers

6kwin is an international platform. In some cases, your information may be processed or stored on servers outside Bangladesh. Wherever information is processed, the protection standards described in this Privacy Policy will remain in effect.

For international transfers, we ensure that adequate data protection measures are in place in the destination country, or that our contracts include equivalent protection provisions.

10. Changes to the Policy

6kwin may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or through a notice on the site.

Continuing to use the site after any changes means you have agreed to the updated policy. You are therefore advised to visit this page regularly.